Privacy Policy & compliance GDPR

Privacy Policy & compliance GDPR

This privacy policy has been written to better serve those interested in how we use their personal information on our site.
Please carefully read our privacy policy to clearly understand how we collect, use, and protect your personal information on our website.

What personal information do we collect from users who visit our website?

When ordering, booking or signing up on our website, you may be asked to enter your name, email address, telephone number or other information to help you with your experience or sale.

When do we collect information?

We collect information from you when you sign up on our website, place an order, request or reserve a room, subscribe to a newsletter, fill out a form, use our Live Chat, open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up to our newsletter, make a request or booking, answer a survey or marketing communication, navigate on our website, or use certain other website features in the following ways:

  • to personalize your experience which allow us to deliver the type of content and products you may be most interested in.
  • improve our site to better serve you.
  • in order to be able to serve you better in response to customer service requests.
  • to quickly edit your transactions.
  • to request ratings and reviews for our services or products
  • for follow ups (chat, email or telephone communication)

How do we protect your information?

We regularly scan for malware and viruses.
Your personal information is behind a secure networks and is only accessible to a limited number of people who have special access rights to such systems and are required to maintain confidential information.
Additionally, our entire site is encrypted with Secure Socket Layer (SSL) technology.
We also apply other security measures (in accordance with data protection regulations) when a user makes an order or gains access to his or her information to maintain the security of personal information.

Presentation of information to third parties

We do not sell, deliver, trade or otherwise transfer to third parties your personal information.
We can provide information when we need to comply with a law / a legislation situation, implement our website policies, or protect our rights or others’ rights.

Third party links

Occasionally, at our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. Therefore, we have no responsibility or responsibility for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and receive any comments about these sites.

Google Analytics

We use other cookies (such as Google Analytics cookies).
If you do not accept the Cookies policy during your visit to our website, Google Analytics tracking will be disabled (you can block it when you sign in to our site).

We collect your email address (if we have your consent):

  • to send you information, answer questions and / or other requests
  • to send you information about your order, request, booking or invoice
  • to send you additional information about our products and / or services

If you wish to unsubscribe at any time from receiving future emails, you can email us at info@casadirenehotel.com and we will immediately remove ALL your information from our mail.

Changes to our Privacy Policy

We may change this “Privacy Policy” from time to time by publishing the new version on our site. For any substantial change, we will give you a reasonable warning. We encourage you to visit our site frequently to be informed about how we use your personal information.
If you continue to visit our site after publishing any changes to our privacy policy, this will be a sign of acceptance of the changes.

Contact us

If you have questions about our privacy policy, you can contact us using the following information.

Address:
Platanos, Kissamos Chania,  Crete
Tel: 0030 28220 41069

Email: info@casadirenehotel.com

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  1. To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  2. To improve our website in order to better serve you.
  3. To allow us to better service you in responding to your customer service requests.
  4. To ask for ratings and reviews of services or products
  5. To follow up with them after correspondence (live chat, email or phone inquiries)

Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will lastfor one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. Itexpiresafter 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

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EU GDPR: We use cookies to give you the best online experience. By agreeing to this, you agree to the use of your data.

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